Warranty Period
Products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipout date from Cyber World. Cyber World provides 1-2 years warranty for all its products. For Supermicro Server grade computer products, Digital Signage products, products with panel unit such as display and panel computer, warranty period will be 1 year. The warranty policy for ODM/ OEM products shall be defined by ODM/ OEM contact individually. Cyber World’s warranty policy is subject to change without prior notice.
If you are not sure whether your product is still within the warranty period, or you would like to have further warranty information, please contact and inquire our sales representative.
Exclusion of Warranty
The product is found to be defective after expiration of the warranty period
Physical damage of the product, caused by the user
Improper or inadequate maintenance or modification
Missing or broken parts or components
Missing or broken serial number label
Foreign object inside the product
Software, media, parts or supplies not provided or supported by Cyber World
DOA (Defect On Arrival)
If the product fails to function properly upon initial arrival, customer should contact our sales representative or RMA department to determine whether the product is DOA or not. The DOA returns must be requested within 14 days starting from the ship out date from Cyber World. The returned goods must not have other damage, alteration or additional marking, and must include all the parts and accessories originally shipped, along with the proof of purchase. Any returned goods do not meet the above mentioned requirements may subject to additional restocking charges as determined by the RMA department.
Service Packages
With Cyber World’s service plans, customer can protect his/her investment and gain peace of mind! No matter it is issue of efficiency, budget control, or after sales support, we are here to help. Please contact our sales representative for further information.
Warranty Extension Services
The warranty extension service can be purchased along with product. We provide 1 to 3 years warranty extension service to help customer manage their maintenance budget in advance.
Onsite Maintenance Services
Cyber World’s maintenance team provides high-quality remote assistance and onsite support for customer’ hardware and system, helping them to increase equipment uptime and productivity.
Customer has flexibility to select optional service features and choose from several response-time, repair commitment and product coverage to meet their specific needs.
Upgrade Services
We concern customer’s need of seeking up-to-date technologies. Cyber World provides an upgrade service that allows customer to upgrade old hardware or software without paying full price for new replacements. Certainly, we will evaluate customer’s hardware/ software upgrades specification, and test the compatibility in advance.
Product Training Services
Learning a new system or hardware is time-consuming and difficult. Cyber World’s expertise offers customer product or software training, help them use their system easily. Training can be arranged at Cyber World’s demo room or on-site, in one–on–one or group basis.., Specific requirements can be fulfilled by customized training program.
