RMA Service

RMA Procedures

Please read the following procedures and conditions for the Return Merchandise Authorization (RMA) service:

  • You can contact Cyber World by email for getting the RMA Request Form or directly fill in the RMA form via online method. Upon receipt of the RMA request form, RMA number will be issued to the customer. Cyber World will not accept any returned product without RMA number. The RMA number will be void if the goods are not returned within 30 days after the completion of the RMA application.

  • After completing the RMA Request Form and obtaining RMA number, the customer can deliver the product to the Cyber World office with the RMA number and freight prepaid. Cyber World may request the copies of your bill of sale or other proof of purchase if need.

  • All returned products for warranty service must be carefully repackaged in protective packing materials to prevent damage on delivery. All products applying for Defect On Arrival (DOA) service have to be repacked in original packing with all original accessories included.

  • The normal turn-around time for RMA service is 14 working days (less than 30 pcs).

  • Cyber World will issue RMA Report which included Repair Detailed information to the customer after the defective products are repaired and returned.

  • The costing of inspection, repair and freight will be charged to customer for all out of warranty units. Customer shall receive a quote for repairs before anything is charged.

  • Please note that the customer is responsible for inbound shipment costs of In-Warranty returns. For Out-of-Warranty cases, the customer is responsible for all shipment costs. For Defect On Arrival (DOA) cases, Cyber World will responsible for all shipping costs.

  • You can search further warranty information at the Warranty page.

RMA Terms and Conditions

In order to protect all original data, please make a back-up copy of your setting before the product is being repaired or replaced. Cyber World reserves the right to refuse providing RMA service for the following case:

  • abuse or misuse

  • non-authorized repairs or modification

  • accidents, but not limited to lightning, liquid, fire and improper ventilation

  • warranty seal label missing or damaged

  • natural disasters or damage due to other factors not caused by our products

Replaced faulty parts or components will not be returned to customer. If the customer does not collect the repaired item within 90 days, Service Centre has the right to dispose the repaired items.

Service Charge is non-Refundable.